{"id":323,"date":"2025-02-03T09:42:50","date_gmt":"2025-02-03T09:42:50","guid":{"rendered":"https:\/\/www.eatmaja.co.id\/eka\/?p=323"},"modified":"2025-02-03T09:42:50","modified_gmt":"2025-02-03T09:42:50","slug":"vxrail-ism-is-not-running-running-limited-functionality-or-is-inactive-dead","status":"publish","type":"post","link":"https:\/\/www.eatmaja.co.id\/eka\/2025\/02\/03\/vxrail-ism-is-not-running-running-limited-functionality-or-is-inactive-dead\/","title":{"rendered":"iDRAC: Configure and troubleshoot the iDRAC service module"},"content":{"rendered":"\n<h2 class=\"wp-block-heading\">Summary:&nbsp;Learn to configure and troubleshoot the IDRAC service module (ISM), including OS Passthrough, network interface checks, and TLS handshake issue resolution.<\/h2>\n\n\n\n<h3 class=\"wp-block-heading\"><br><strong>iDRAC Service Module Basics:<\/strong><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Features:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Lightweight OS Agent<\/li>\n\n\n\n<li>This feature allows iDRAC to talk to OS over an internal USB Network Interface Controller<\/li>\n\n\n\n<li>This feature allows the iDRAC to launch without an IP<\/li>\n\n\n\n<li>This feature can reboot host during lock-ups or other troubleshooting steps<\/li>\n\n\n\n<li>Replicate Lifecycle Controller Logs to OS for log scraping tools<\/li>\n\n\n\n<li>S.M.A.R.T. monitoring<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">ISM Versions:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>The OS DUP is the embedded version in the iDRAC, which allows to upload the contents to the iDRAC<\/li>\n\n\n\n<li>This is the version to install in the OS, and supports Linux, Windows, and ESXi.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\"><br><strong>ISM installation<\/strong><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Requirements<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>OS-BMC Passthrough enabled on the iDRAC<\/li>\n\n\n\n<li>This is the USB Network Interface that is in the OS and must use the APIPA Address.<\/li>\n\n\n\n<li>This is the USB Network Interface IP with the default IP of 169.254.0.2 that must be able to ping 169.254.0.1.<\/li>\n\n\n\n<li>IDRAC7 or newer<\/li>\n\n\n\n<li>Some ISM Versions require a minimum iDRAC Firmware revision to be installed.<\/li>\n\n\n\n<li>ISM 3.4 and newer require a TLS handshake if the iDRAC9 firmware supports the use of TLS.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">ISM Installs for a Windows Operating System.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Download the ISM .exe<\/li>\n\n\n\n<li>Run it on the host, it self-extracts by default to&nbsp;<code>C:\\OpenManage\\ISM\\windows<\/code><\/li>\n\n\n\n<li>Run the&nbsp;<code>iDRACSvcMod.msi<\/code><\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">ISM Installs for Linux:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Download the ISM tar.gz file and SCP it to the Linux operating system<\/li>\n\n\n\n<li><code>Tar \u2013zxvf ISM.tar.gz<\/code><\/li>\n\n\n\n<li>Run the&nbsp;<code>setup.sh<\/code><\/li>\n\n\n\n<li>Type the number for all features(10 on newest release) and press&nbsp;<kbd>Enter<\/kbd><\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">ISM Installs on an ESXi host:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Download the ISM .zip file and SCP it to any patch, such as \/tmp<\/li>\n\n\n\n<li>Install the&nbsp;<code>ESXcli<\/code>&nbsp;software using the following command:&nbsp;<code>vib install \u2013d \/tmp\/ISM.zip<\/code><\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\"><br><strong>ISM Troubleshooting<\/strong><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Windows<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Check iDRAC for OS Passthrough being enabled for USB<\/li>\n\n\n\n<li>Check&nbsp;<code>ncpa.cpl<\/code>&nbsp;for Remote NDIS Device<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Note:<\/strong>&nbsp;The most common Windows failure is a missing NDIS Device or an unsupported IP Is assigned to the network interface controller (NIC).<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Run&nbsp;<code>ipconfig \/all<\/code>&nbsp;and find out the IP Address of this NIC<\/li>\n\n\n\n<li>Ensure that the user can ping the IDRAC 169.254.0.1 IP<\/li>\n\n\n\n<li>Reboot the iDRAC and then reinstall iSM. Then reboot the iDRAC again if it still shows Not Running<\/li>\n\n\n\n<li>If the issue persists, then check the OS Audit logs for errors. Something is blocking TLS Handshake.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Linux<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Check iDRAC for OS Passthrough being enabled for USB<\/li>\n\n\n\n<li>Run&nbsp;<code>ip addr<\/code>&nbsp;to see the NIC is present and assigned an APIPA address<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Note:<\/strong>&nbsp;The most common issue is that USB is blocked.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Ensure that the user can ping the IDRAC 169.254.1.1 IP<\/li>\n\n\n\n<li>Reboot the iDRAC and then reinstall iSM. Then reboot the iDRAC again if it still shows Not Running<\/li>\n\n\n\n<li>If the issue persists check&nbsp;<code>\/opt\/dell\/srvadmin\/iSM\/etc\/rceclient.p12<\/code>&nbsp;to ensure that the TLS cert exists then engage SST<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">ESXi<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Note:<\/strong>&nbsp;Run&nbsp;<code>tail -f \/var\/log\/syslog.log | grep -i dcism<\/code>&nbsp;during the install process so the user can follow the progress.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Check iDRAC for OS Passthrough being enabled for USB<\/li>\n\n\n\n<li>Check that the NIC exists by running the following command:&nbsp;<code>esxcli network ip interface list<\/code><\/li>\n\n\n\n<li>This should show a virtual USB Nic named &#8220;vSwitchiDRACvusb&#8221;<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Example:<\/p>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/supportkb.dell.com\/img\/ka06P0000011cy9QAA\/ka06P0000011cy9QAA_en_US_1.png\" alt=\"vmk2  Name: vmk2  MAC Address:  Enabled: true\"\/><\/figure>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Since the vUSB NIC is listed as vmk2, check its IP address using the following command:<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">esxcli network ip interface ipv4 get -i vmk2<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Ensure that the user can ping the IDRAC 169.254.0.1 IP<\/li>\n\n\n\n<li>If that works stop the service:&nbsp;<code>\/etc\/init.d\/dcism-netmon-watchdog stop<\/code><\/li>\n\n\n\n<li>Now start it with the Installed switch:&nbsp;<code>\/etc\/init.d\/dcism-netmon-watchdog start install<\/code><\/li>\n\n\n\n<li>Reboot the iDRAC<\/li>\n\n\n\n<li>Rerun the TLS Handshake if the issue persists:&nbsp;<code>\/opt\/dell\/srvadmin\/iSM\/bin\/Invoke-iSMPKIHelper-install<\/code><\/li>\n\n\n\n<li>Ensure that the certificate is created and stored in the following path:&nbsp;<code>\/etc\/cim\/\/dell\/srvadmin\/iSM\/rceclient.p12<\/code><\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"AffectedProduct\">Affected Products<\/h4>\n\n\n\n<p class=\"wp-block-paragraph\">iDRAC7, iDRAC8, iDRAC9, PowerEdge C4130, Poweredge C4140, PowerEdge c6320, PowerEdge c6320p, PowerEdge C6420, PowerEdge C6520, PowerEdge C6525<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Summary:&nbsp;Learn to configure and troubleshoot the IDRAC service module (ISM), including OS Passthrough, network interface checks, and TLS handshake issue resolution. iDRAC Service Module Basics: Features: ISM Versions: ISM installation&hellip;<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[22],"tags":[],"class_list":["post-323","post","type-post","status-publish","format-standard","hentry","category-vmware"],"_links":{"self":[{"href":"https:\/\/www.eatmaja.co.id\/eka\/wp-json\/wp\/v2\/posts\/323","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.eatmaja.co.id\/eka\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.eatmaja.co.id\/eka\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.eatmaja.co.id\/eka\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.eatmaja.co.id\/eka\/wp-json\/wp\/v2\/comments?post=323"}],"version-history":[{"count":0,"href":"https:\/\/www.eatmaja.co.id\/eka\/wp-json\/wp\/v2\/posts\/323\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.eatmaja.co.id\/eka\/wp-json\/wp\/v2\/media?parent=323"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.eatmaja.co.id\/eka\/wp-json\/wp\/v2\/categories?post=323"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.eatmaja.co.id\/eka\/wp-json\/wp\/v2\/tags?post=323"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}